Critter Joe’s No-Hassle Returns
At Critter Joe’s satisfaction is what matters most. That’s why we make our return policies easy and convenient for busy Pet Parents just like you.
Returning Critter Joes purchases
If you aren’t satisfied with a Critter Joe’s purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap, and other charges). Product must be in its original packaging.
Requirements for a Full Refund
  • 30 days from shipping date to return Items (unopened products 45 days)
  • Items must be in new condition
  • Items must be returned with all original packaging and accessories
By Mail
Pack items safely and securely for shipping and include the packing slip (and make a copy for your records). Please use a tractable shipping method  Affix the RETURN shipping label provided and send the package via a traceable and insurable method.
Please note: Exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.
Please allow 5-7 days for a credit to appear on your account once will have received your returned item(s).
Questions or Comments about Critter Joe’s Return Policy
If you have questions or comments regarding our online return guidelines, or have general questions about Critter Joe’s, call Critter Joe’s customer service at 888.872-4733 or cj@critterjoes.com.