Privacy Policy

Collection of your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as purchasing products, signing up for Critter Joe’s Member / Affiliate Club or checking your account information. The personal information we collect may include your name, company or organization name, work or home eMail, work or home phone number, work or home address, and credit card information. Personal information is only obtained when you voluntarily provide the information to us. Once you choose to provide us with personal information, you can be assured it will be used only to support your relationship with Critter Joe’s. We take seriously the trust you place in us and will not sell, rent or lease your personal information to others.

The site may collect certain information about your visit, such as the date and time you access the site, the pages that you access while at the site, and the Internet Protocol address through which you access the Internet. This information is used to help improve the site, analyze trends and administer the site.

Use of Your Personal Information
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized. In support of these uses, Critter Joe’s may use personal information to provide you with more effective customer service, to improve the Site and any related Critter Joe’s products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information. We take seriously the trust you place in us and will not sell, rent or lease your personal information to others.

When you sign up for our catalog mailing list or place an order we may send you information, and notices to the eMail or street address that you provide. Critter Joe’s may send out periodic eMails informing you of technical service or security issues or requests for additional information related to a product or service you requested or confirming you requested a product or service. In some services offered by Critter Joe’s, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen. We may send you information about products or service specials and or other promotional information.

Disclosure of Personal Information For Legal Purposes And Protection of Critter Joe’s
Critter Joe’s  reserves the right to share your personal information with third parties if we believe such action is necessary in order to: (a) conform with the requirements of the law or to comply with legal process served upon us; (b) protect or defend our legal rights or property, or our users; or (c) investigate, prevent or take action regarding illegal activities, suspected fraud, and to act in urgent circumstances to protect the personal safety of employees or agents, users of Critter Joe’s products or services or members of the public.

Access to Your Personal Information
You can review and edit the personal information and contact preferences you provided at this Site by visiting your online account. You will be asked to enter your eMail address and password before viewing your personal information. At your online account you will be able to, view and edit personal information you have already given us at, and view personal information about your account history and currant orders and shipping information.

Use of Cookies
We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. A cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site’s features.

Acceptance of Policy
By visiting, you are accepting the terms and conditions of this Privacy Policy, and we have the right to use your information as described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. Your continued use of after we either personally notify you or generally post such changes on will constitute your acceptance of those changes.

If for some reason you believe that Critter Joe’s has not adhered to this Privacy Policy, please notify us at one of the addresses below.

Changes to Statement
Critter Joe’s may modify or amend this Privacy Policy from time to time. In an effort to keep you informed of changes to this Privacy Policy. Changes to this Privacy Policy will not affect our use of previously provided personal information.

Contacting Us
If you have any questions or comments about Critter Joe’s Privacy Policy and/or the way it affects you, please feel free to contact us by:

Phone: 1 (888) 872-4733 Toll Free
(Monday – Friday | 7:30am – 5:00pm MST)
Fax: 866 481-0738